Golden Valley Botanicals

Golden Valley Botanicals

Mail Order Nursery | Rare and Drought Tolerant Plants | Seeds | Botanical Photography & Design

Golden Valley Botanicals Policies Page

See below for our various policies. If, after reading this, you have further questions, please don’t hesitate to contact us.

Refund Policies

Last Updated: September 4, 2023.

Our Guarantee

We assure you that plants from Golden Valley Botanicals are accurately identified, in excellent condition, and prepared for planting when they leave our nursery. We take the utmost care in packing each plant to ensure a healthy and safe arrival at your doorstep.

Prompt Reporting

If you find any issue with your received plants, kindly inform us as soon as you unpack your order. Please do not discard the affected plant. Send a clear digital image of the plant via our contact page within 7 days of receiving your order. Without a digital image, we are unable to process any reimbursements.


We cannot take responsibility for the health and survival of your plants after they have been planted, as various external factors such as soil quality, pests, watering, weather conditions, and light exposure can affect plant health. These are factors beyond our control.


Our liability is limited to the purchase price of the plant in question. We cannot be held responsible for any amount exceeding the original cost of the plant.

Shipping and Handling

Shipping and handling charges are non-refundable unless the error is on our part.

Privacy Policies

Last Updated: September 3, 2023.

We are committed to respecting the privacy of all visitors to our website. This privacy policy outlines how we collect, use, protect, and disclose your personal information.

Information We Collect

Personal Information

When you purchase products from our website, we may collect the following types of information:

– Name
– Email address
– Phone number
– Shipping and billing address
– Credit card or other payment information

Non-Personal Information

This website also collects non-personal data, which includes but is not limited to:

– IP address
– Browser type
– Operating system
– Pages viewed
– Time spent on the site

How We Use Your Information

We use your personal information for the following purposes:

– To process and fulfill your orders
– To communicate with you regarding your orders or inquiries
– To personalize your shopping experience
– For internal marketing purposes, such as promotions and newsletters

We use non-personal information to improve the functionality and user experience of our website.

How We Protect Your Information

We implement a variety of security measures to safeguard your personal information. All sensitive data is encrypted using secure socket layer technology (SSL).


Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although this may affect the functionality of the website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.


Our online store is powered by WooCommerce, which adheres to its own privacy policy.

Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Updates to This Policy

We reserve the right to update or change this privacy policy at any time. Any changes will be posted on this page with the date of the most recent revision.

Contact Us

For questions about this privacy policy, please contact us.

Accessibility Policies

At Golden Valley Botanicals, we are committed to ensuring that our website is accessible to everyone. We strive to provide an online environment that enables all individuals to obtain information easily and fully.

This policy applies to all content found on the Golden Valley Botanicals website (

Web Accessibility Standards
Our website aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, at Level AA. These guidelines explain how to make web content accessible to people with a wide array of disabilities.

Accessible Features
We have implemented the following features to enhance accessibility:

1. Text Alternatives: We try to create every image and video with a text alternative to describe the content.
2. Keyboard Navigation: We try to make the site to be easily The site can be easily navigated using just a keyboard.
3. Accessible Forms: All forms include accessible labels and instructions for users.
4. Resizable Text: Text can be resized without assistive technology.
5. Contrast: We maintain a contrast ratio that is accessible for individuals with visual impairments.
6. Skip to Content: A ‘skip to content’ link allows users to bypass the navigation and jump straight to the content.

WooCommerce Plant Product Information
In addition to the general accessibility features, we have formatted each WooCommerce plant product to include the following sections that are optimized for accessibility:

1. Product Short Description section.
2. Quick Information section.
3. General Information section.
4. Planting Instructions section.

We continually seek feedback to improve our website’s accessibility. If you have difficulty accessing any content or functionality, please contact us.

Accessibility Tools
For those who require additional accessibility aids, we recommend using third-party browser extensions or assistive technologies.

Legal Compliance
This website endeavors to conform to national and state laws that support and further the cause of making online spaces accessible.

This policy will be reviewed and updated regularly to ensure ongoing compliance and relevance.